**NOTE: As with any business, we realize that each client has different needs that may  fit a different SERVICE LEVEL AGREEMENT (SLA). Please contact us and let us know if we can custom tailor a plan to fit your business needs!

Our support agreements offer your business peace of mind at an affordable price.

• Support from a local company, not an overseas call center
• Dedicated experienced technician who knows your business
• Direct support number ( Cell )
• We allow time, month to month, for your business to allow rapid response time as well as pro-active ongoing care of your systems.

With new technology now allowing secure remote access via the internet, we may not even have to visit your site to fix a problem. This means less downtime and less cost to your business!

IT Support & Tiered Service Plans:

We offer a range of standard support agreements, at very competitive rates.

"Platinum" Service Plan

Our platinum service plan consists of the following advantages:

• Incident response time:  2 hours (Monday-Friday) **
• On-site Service:  8 hours
• Remote/E-mail Support Service:  Unlimited
• Telephone Support Service:  Unlimited
• Workstation Patching:  Included
• Server Patching:  Included
• 24 x 7 Network Uptime, Monitoring & Reporting
• Additional Hours:  Additional/Per Project Hours billed at 20% discount

"Bronze" Service Plan

Our bronze service plan consists of the following advantages:

• Incident response time:  24 hours (Monday-Friday) **
• On-site Service:  2 hours
• Remote/E-mail Support Service:  2 hours
• Telephone Support Service:  5 calls
• Additional Hours:  Additional/Per Project Hours billed at 3% discount